Recaro opens Customer Center in Dubai

“To be able to respond even better to the needs of our customers in the world’s fastest growing region for aviation, and to further develop our service for airlines, we will open a Regional Customer Center Middle East in 2014”, declares Andreas Lindemann, Chief Sales Officer of Recaro Aircraft Seating. “We chose Dubai as a location because, as a central transportation hub with good infrastructure, the Emirate offers us the best conditions possible for the provision of optimal support to our customers in the region.”

Quick responses and short distances: At the new Recaro Customer Center in Dubai, a team of representatives from the Recaro sales organization will take care of the needs of customers in the Middle East and Africa, while Recaro technicians will offer training and support in mechanical operations to customers on-site. “With this new representative office, we are close to the region’s airlines and can respond very quickly to urgent requests without time-zone related delays,” Andreas Lindemann explains. In addition, with the Regional Customer Center, Recaro will ensure that customers can be supplied with replacement parts within a very short period of time.

The distribution of parts will be handled by the aircraft parts and supply chain specialists Avio-Diepen on behalf of Recaro. “We have been working very successfully with Avio-Diepen at several different international locations since 2005,” says Aljoscha Fladung, Vice President Customer Service. “With a global network and years of experience, Avio-Diepen is the ideal partner to support us in providing optimal service to our customers. The fact that Avio-Diepen is now opening a new location in the region simultaneously is complementing our plans perfectly.”